FAQ
Q1
I have no email address. Can I register this event?
A1
In order to complete
the online-registration process, you will be asked to enter your email address.
Your work email address or personal email address (Yahoo!, Google, etc.) are
both acceptable.
Q2
I forgot my password. / I don’t know my password.
A2
Please click [Password
reminder] on the [Login] page, and send your email address. You will get your
password via email.
Q3
The error message “Login failed. Please check Email address and Password” is shown when I input email address and password and Click [Login].
A3
Email address or password
you entered is incorrect.
When you forget your
password, click “Password reminder” and get your password again.
Q4
When I register a new email address, the following message is displayed.
A4
The email address you
input includes incorrect character for email address.
Q5
When I click [Register], I get an error message that says “Your cart is empty”.
A5
You need to enable
cookies on your browser.
If you use Internet
Explore, please follow the procedure.
[Tools] --> Internet
Options --> Privacy
--> After clicking
[Default] button, Click [OK].
Q6
I cannot find confirmation email, although I registered this event. How can I get this?
A6
Please login “User My
Page” from the following URL and Click [Track confirmation email]
Q7
How can I change my personal information? (ex. Title, Department, E-mail address etc.)
A7
You can change your
information at [user my page]. Please access the URL below.
If you have other question or problem, please contact us from the following URL.